Online Services

Online Services

The Manor Surgery uses the NHS App and the Patient Knows Best extension to offer patients services online. You can download the NHS App free of charge from your app store, or access it via a desktop computer.

What is the NHS App?

The NHS App is changing the way in which patients throughout the UK can take control of their health and care. Open to anyone over the age of 13 with an NHS account, the App has a range of features that benefit users, saving them time and unnecessary visits to healthcare settings, all through a single application. Features and benefits include:

  • Access to health and care records
  • Ordering repeat prescriptions
  • Monitoring and tracking symptoms
  • Access to 111 Online health information
  • Managing appointments
  • Giving family and friends proxy access to your records where needed 

Further to this, for users in Nottingham and Nottinghamshire, additional functionality is included within the NHS App through a third-party service called Patients Know Best (PKB). You can register for PKB within the app, and this gives you additional access to health and care records, results from tests and consultations, and the ability to receive appointment letters through the app rather than in the post. All of your information is secure and confidential through the NHS App and Patients Know Best.

Registering to use the NHS App

To register to use the NHS App, please bring a form of photo ID (like a passport or driving licence) to the surgery and complete the online services form. The surgery aims to complete your registration within 48 hours and will send you the necessary log-in codes either via email or text (you can choose how you receive them). 

More detailed information on this process can be found at: https://www.nhs.uk/nhs-app/

Patient Knows Best

The surgery uses Patients Know Best (PKB) as an extension to the NHS App. To register for PKB, please bring a form of photo ID (like a passport or driving licence) to the surgery and complete the online services form. Please note, you will need an NHS App account prior to registering for a PKB account. 

How to register with Patients Know Best

  1. In the NHS App, go to 'View your messages' or tap the messages icon on the toolbar.
  2. Open 'Consultations, events and messages' and agree to the statement.
  3. Enter your email address and create a strong password.
  4. Set up your security question and accept the User Agreement and Privacy Policy.
  5. Confirm by hitting the ‘Register’ button – you will now be able to access your PKB health record and services – seamlessly integrated to enable you to take control of your healthcare

For more information, please visit: https://patientsknowbest.com/

Proxy accounts/ Linked profiles

NHS App proxy accounts, or linked profiles, are a subsection of the NHS App that allows one patient to access the online record of another patient. For example, a patient may want a proxy account so they can order their child’s repeat prescription. To apply for proxy access to another patient's NHS App account, please bring a form of photo ID to the surgery. You will need to fill in the 'Manor Surgery Online Proxy Account Form' and read an information leaflet about creating and using proxy accounts. 

NHS Account Help and Support

If you are struggling to register with or use the NHS App, please visit the official NHS App website. 

https://www.nhs.uk/nhs-app/nhs-app-help-and-support/

If you would like to contact the NHS App team, please visit the website linked below. 

https://www.nhs.uk/contact-us/nhs-app-contact-us/

Local Drop In Sessions

For enquires and support using the NHS App, you may wish to visit a local drop in session. Dates/times are as follows:

  • The Manor Surgery- Weds 8/2/23 between 9.30-11.30am
  • Beeston Health Centre - Thursdays 1-3.30 (throughout January)
  • Middle Street Resource centre - Thursdays 9.30-11.30

Online Services Registration Forms

All the registration forms necessary for online services are avaliable from reception. However, you may wish to download and print out a copy of the form yourself. Please note, regardless of whether you download the form or fill it in at the surgery, you will need to show photo ID to the receptionist before your application is processed. 

 

NHS App registration form:

Online Access Form v2.docx

 

NHS App proxy account documents:

Proxy Account Form.docx

Patient Guide- Giving another person access to your GP online services.pdf