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Appointments System

Consultations at The Manor Surgery are by appointment only.

Please book an appointment for each person who wishes to see the doctor. Our consultation times are booked in 10 minute slots. If you feel that you need to speak to a doctor/nurse for longer than this please inform the receptionist at the time of booking the appointment.

You may consult any of the doctors/nurses in the practice but it is in your interest to stay with one clinician if possible for each period of treatment.

Urgent Appointments

Urgent appointments can be arranged for the same day but will not necessarily be with the doctor/nurse of your choice. Please telephone the surgery as soon as possible after 08:00 on the same morning or use the online booking system from 06:00. These appointments are for genuine emergencies only and not for reasons of convenience. Please respect this service.

Telephone Consultations

As well as 'face to face' appointments with a doctor the surgery also offers telephone consultations on a daily basis. These may be booked in advance or on the day.

Telephone Advice

Your doctor/nurse will be happy to give you advice on the telephone when he/she is not consulting.

The receptionists have been asked not to interrupt your doctor/nurse during consultations, unless your call is urgent. You will therefore be given the choice of a convenient time to call back or your telephone number will be taken and the doctor/nurse will telephone you at the end of the surgery.

Extended Access

Extra evening and weekend appointments available in local area

You can now book routine GP and nurse appointments in the evening, at weekends and over bank holidays in your local area.

Pre-bookable appointments are available Monday-Friday, 18:30 – 20:00, plus weekends and bank holidays and you can be seen by a GP, Nurse or Healthcare Assistant.

To book your appointment, contact the surgery during normal opening hours. Please be aware that the appointment may take place at another GP Practice in the area.

If you need urgent medical advice when the surgery is closed, you should continue to call NHS 111.

Chaperone Policy

It is policy of this practice to respect the privacy, dignity, cultural and religious beliefs of our patients. If you feel you would like a chaperone to be present during physical examination by a doctor, or any health professional you may be consulting at the surgery, or if you would prefer to be examined by a doctor or health professional of the same sex as yourself, please let us know and we will do our best to comply with your wishes.

Medical Students

Medical students from the Nottingham University Medical School are regularly attached to the Practice. This is a very valuable experience for them. If you would rather not have a student present during your consultation please tell the receptionist or the doctor.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception after 8.30 but before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.